Texecom Premier Elite — Common Fault Codes

Purpose

This reference covers the most common fault and warning messages on the Premier Elite keypad — what they mean and what to do. When the panel shows a fault, enter a valid user code and use the arrow keys to scroll through the active fault list.

How to Read Fault Messages

A fault symbol or "System Alerts!" on the keypad display indicates an active fault
Enter a valid user code — the keypad scrolls through active faults
Use the arrow keys to slow the scroll and read each message
For a detailed view of all faults: connect Wintex → Diagnostics → System Health or Event Log

Fault Reference

Power

Message	Meaning	Action
Mains Power Off	AC mains supply has failed — panel is running on battery	Check the mains consumer unit. Has a breaker tripped? Is the panel's mains connection intact? The keypad chimes every minute while mains is off — enter a code to silence temporarily. Clears automatically when power is restored.
Battery Fault	Standby battery failed, disconnected, or critically low	Check battery connections. Measure battery voltage — should be above 12V under load. Replace battery if failed. A battery over 4 years old should be replaced routinely. Do not ignore this — loss of battery means loss of backup if mains fails.
Fuse Blown	An internal fuse has failed	Requires engineer attendance. Identify the failed fuse (check panel PCB — mains fuse, auxiliary fuse, network fuse F3/F5). Find and resolve the cause of the blown fuse before replacing.

Zones

Message	Meaning	Action
Zone Open / Zone Active	A zone circuit is open — detector is triggered, contact is open, or wiring is broken	Identify the zone by name on the keypad. Check the detector is secure in its bracket and not genuinely triggered. If the zone is open with nothing triggering it, suspect a wiring break or failed EOL resistor. See Zone Fault Diagnosis.
Tamper	A device tamper circuit has opened — lid removed, device removed from wall, or wiring shorted	Locate the tampered device. Close the lid and ensure the device is properly mounted. Tamper faults on some zones require engineer reset to clear.

Communications

Message	Meaning	Action
ATS Path Fault	One communication path has failed (e.g. IP path lost but 4G OK, or vice versa)	Check the broadband router and ethernet cable. For 4G, check eSIM registration in Texecom Cloud. The system can still signal to the ARC via the remaining path. Clears when connectivity restores.
ATS Failure / No ATS Available	Both communication paths have failed — the panel cannot reach the ARC	Critical — the ARC cannot be contacted if the alarm activates. Check broadband and mobile simultaneously. Engineer attendance required. See Comms & SmartCom Faults.
Comm Fault / Comms Fail	SmartCom or communication module fault	Check SmartCom connections to the panel (COM1 4-wire, COM2 2-wire). See Comms & SmartCom Faults.
Line Fault	PSTN telephone line fault (only relevant if a digital dialler is fitted)	Check the physical telephone line. Contact line provider if line is dead. Rarely seen on modern installations without a PSTN dialler.

Access and Engineer

Message	Meaning	Action
Engineer Reset Required	An area is programmed to require engineer attendance after an alarm before it can be rearmed	Resolve the underlying alarm cause, then attend site and enter engineer code to reset. This is typically programmed on commercial systems or high-security areas.
Remote Keypad Locked Out	Too many incorrect codes entered at a keypad — anti-code lockout triggered	Automatic unlock after approximately 5 minutes. Investigate cause — could be a fault at the keypad, a customer forgetting their code, or a physical attack.
Alarm Engineer On Site	An engineer is currently logged into programming mode	Clears when the engineer logs off or the logoff timer expires. Not a fault — informational only.

System

Message	Meaning	Action
Service Required	The service interval timer has expired	Book a service visit. Reset the timer in Wintex after the service is complete.
Activity Fault	A zone with the Activity attribute has not been activated within the programmed time window	Used for occupancy or health monitoring — a zone (e.g. a hall PIR) is expected to trigger daily. If it has not, the panel raises this fault. Investigate whether the property is unoccupied, or whether the detector has failed.
Time Arming	The system has been automatically armed by a control timer	The panel has armed itself on a schedule. This is expected behaviour if the customer has time-arm programming. If unexpected, check timer programming in Wintex.
Area Failed Test	One or more zones were not activated during a walk test	Zones on the "not tested" list from the most recent walk test. Investigate and retest those zones.

Customer Faults vs Engineer Faults

User can clear	Requires engineer
Mains Power Off (restores automatically)	Fuse Blown
ATS Path Fault (often self-clearing)	Engineer Reset Required
Tamper (if they closed the lid themselves)	Lost engineer code
Zone Open (if a genuine activation was the cause)	ATS Failure (if persistent)

When a customer calls reporting a fault they cannot clear, attend site — do not advise customers to attempt electrical repairs or open junction boxes.