WILSONS
Security Alarms· Texecom· Procedure
v1 · 2026-05-13 · Reviewed by Ryan Wilson
Applies to: Premier Elite 24, 48, 88, 168, 640

Texecom Premier Elite — Firmware Upgrade

Purpose

This guide covers upgrading the firmware on a Premier Elite panel. Firmware upgrades fix bugs, add features, and are often required before fitting a SmartCom or other new hardware. There are two methods: manual via the Premier Elite Flasher (for older panels or panels without a SmartCom), and OTA via Texecom Cloud (for panels already connected with a SmartCom).

Before You Start

  • Save a Wintex backup first — connect to the panel and download the full configuration before upgrading. Save the file. A firmware flash may reset programming and you will need to reload it.
  • Check compatibility — confirm the firmware version you are installing supports the hardware on the panel (especially if adding a SmartCom for the first time)
  • Do not interrupt power during the upgrade — a failed flash mid-process can brick the panel
  • Check release notes — new firmware features default to "off" after the upgrade; review the release notes on texe.com to see what's changed

Method 1 — Premier Elite Flasher (Manual)

Use this method when:

  • The panel has no SmartCom, or
  • The existing firmware is below V5.xx, or
  • OTA has failed and the panel needs a manual recovery

What you need

  • Premier Elite Flasher hardware (the interface adapter) — keep this in your van toolkit
  • Premier Elite Flasher software — download from texe.com (registered installer login required). Firmware files are bundled with the software download.
  • Laptop running Windows with the Flasher software installed

Procedure

  1. Connect Wintex and download the full panel configuration → save the file. This is your backup.

  2. Disconnect Wintex and the USB-Com cable from the panel.

  3. Connect the Flasher hardware to the panel's COM1 port and to your laptop via USB.

  4. Open the Premier Elite Flasher software.

  5. Select the panel type from the dropdown (e.g. "Premier Elite 48").

  6. Select the firmware version to install. The latest available firmware is included with the software — check texe.com for updated software versions if your copy is old.

  7. Click Flash — the upgrade takes approximately 3–4 minutes. The panel LEDs will behave unusually during the flash — this is normal.

  8. Do not disconnect power or the Flasher cable until the software confirms the flash is complete.

  9. After the flash, the panel will reboot automatically.

  10. Perform an NVM reset to initialise any new firmware parameters to their defaults. This is a selective default — it does not wipe your zone or user programming. (Menu location: Engineer Utilities → Default Options → NVM Reset or similar — exact path varies by firmware version.)

  11. Reconnect Wintex and upload the saved configuration profile back to the panel.

  12. Verify the configuration — check zones, user codes, area timers, and communications settings are all correct after the upload.

  13. Test the system — walk test and confirm SmartCom connectivity if fitted.

If you cannot find the firmware file

Email customersupport@texe.com with your panel type and current firmware version — they will supply the correct file.

Method 2 — Texecom Cloud OTA

Use this method when:

  • The panel has a SmartCom fitted and is online
  • The panel is running firmware V5.xx or above

Procedure

  1. Log into cloud.texe.com and navigate to the site.

  2. The portal will show a notification if a newer firmware version is available.

  3. Go to Panel → Upgrade Firmware.

  4. Review the version and release notes, then confirm the upgrade.

  5. The cloud pushes the firmware to the panel via the SmartCom. The SmartCom LEDs may flash sporadically during the upgrade — this is normal.

  6. The panel reboots and reconnects automatically. The upgrade typically takes 5–10 minutes.

  7. Verify the panel is back online in the cloud portal (Cloud LED solid on SmartCom).

  8. Check the configuration via Wintex — confirm zones, users, and comms settings after the upgrade.

OTA upgrades are the preferred method going forward. They require no site visit and no Flasher hardware.

After Every Firmware Upgrade

  • Confirm the firmware version in Wintex (shown in the panel info at connection)
  • Re-test walk test if any zone types or wiring options were affected by the upgrade
  • Check SmartCom reconnects to cloud (Cloud LED solid)
  • If Ricochet wireless devices are fitted, check for supervision faults — see Ricochet Fault Recovery

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Security Alarms / Procedure / Firmware Upgrade · v1 · 2026-05-13 · Wilsons Systems