Texecom Premier Elite — Engineer Code

Purpose

This guide covers entering engineer mode, changing the engineer code, and recovering a lost engineer code on the Premier Elite.

1. Default Engineer Code

The factory default engineer code is 1234.

Change the engineer code on every new installation. The customer must never know the engineer code — it provides full access to programming.

2. Entering Engineer Mode

The Premier Elite requires dual authorisation to enter engineer mode — the engineer code alone is not enough. A Master User must also confirm access:

At the keypad, enter the engineer code (default 1234) and press Yes
The keypad displays: "Do you want to enable engineer?" or similar
The Master User enters their code and presses Yes to confirm
The engineer is now logged in — the engineer menu is accessible

This dual-authorisation requirement is a Grade 2 security standard under EN 50131. It prevents an engineer from accessing programming without the customer's knowledge.

Engineer access timeout

Engineer access automatically resets every 24 hours (at midnight). After midnight, the Master User must re-confirm access even if the engineer has not logged off. If you are on a multi-day job, expect to re-enable access each morning.

3. Logging Off Engineer Mode

Always log off when finished programming:

Press R twice to reach the logoff screen (or navigate to the logoff option in the engineer menu)
Enter the engineer code and press 0 or Yes
The keypad returns to normal standby — engineer mode is exited

Alternatively, the panel will automatically log off the engineer when the Engineer Logoff Delay Timer expires (configured in Wintex → System Options).

4. Changing the Engineer Code

Via the keypad engineer menu:

Enter engineer mode as above
Navigate to Engineer Utilities → Change Engineer Code
Enter the new code (4, 5, or 6 digits)
Confirm the new code
The code is changed immediately

Via Wintex:

Connect Wintex
Go to Programming → Users → User 00
Edit the code field
Upload to panel

5. Recovering a Lost Engineer Code

If the engineer code has been forgotten:

Method 1 — Hardware reset button (works if NVM is not locked)

Ensure the panel lid tamper is intact (lid closed and fixed to the wall)
Locate the Factory Default button on the panel PCB (a small push button — check the installation manual for its position on your panel variant)
Hold the button for 6 seconds
The keypads will beep to confirm the engineer code has been reset to 1234
The rest of the programming (zones, users, etc.) is unaffected

This only resets the engineer code — it does not factory default the panel.

Method 2 — Full Reset & Default

If the hardware button method does not work (NVM locked, or button not accessible), the options are:

Follow the full Reset & Default procedure — see Reset & Default
Or contact Texecom technical support if the board's NVM has been locked

If NVM is locked

NVM locking is a deliberate security feature that prevents the hardware reset. If enabled on a takeover job, the panel board may need to be returned to Texecom or replaced. This is rare on domestic installations but more common on commercial jobs where the previous engineer locked the panel intentionally.

6. Engineer Code on Takeover Jobs

When taking over an existing system:

Ask the customer if they have any engineer contact details from the previous company
Try the most common default codes: 1234, 5678, 2580
If none work, use the hardware reset button method above to reset to 1234
If the panel is NVM locked, Texecom technical support is the next step