Texecom Premier Elite — ARC Registration

Purpose

ARC (Alarm Receiving Centre) registration connects the panel to a 24/7 monitoring station. When the alarm triggers, the ARC contacts the customer's keyholders or police. This guide covers registering a panel with an ARC using Texecom Monitor — the standard method for SmartCom-connected systems.

1. Prerequisites

Before registering with an ARC:

SmartCom installed and online (Cloud LED solid) — see SmartCom Installation
Panel commissioned and zones programmed — see Initial Setup Procedure
A Texecom Cloud installer account
Keyholder details from the customer (names and phone numbers — the ARC will call these when an alarm triggers)
The customer has agreed to an ARC monitoring contract

2. What is Texecom Monitor?

Texecom Monitor is Texecom's cloud-based ARC signalling platform. All communications are encrypted (AES for 4G paths, TLS for all other paths). It meets EN50136-1 Grade 4 and is LPCB certified.

The SmartCom connects to Texecom Cloud, and the ARC connects to Texecom Monitor via the same cloud. This means:

No port forwarding on the customer's router
No manual IP/port configuration at the panel
Dual-path signalling (IP + 4G on SmartCom 4G) managed automatically

A list of compatible ARCs is at: texe.com/alarm-receiving-centre-partners

3. Registering via Texecom Cloud

Step 1 — Open the Monitor section

Log into cloud.texe.com and navigate to the site
Click Monitor in the site navigation

Step 2 — Connect to an ARC

Select one of the following:

New account with an ARC:

Click Sign up for New ARC Account
An enquiry is sent to the ARC
The ARC contacts you (or the customer) to set up a monitoring contract and account number
Once the ARC confirms the account, return to the Monitor section and complete setup

Existing account:

Click I have an existing account
Enter the account number provided by the ARC
The ARC confirms and activates the monitoring link

Step 3 — Select service grade

Choose the signalling grade based on the customer's requirement and the ARC's offering:

SP2 — single-path signalling (minimum for most domestic ARC monitoring)
DP2/DP3/DP4 — dual-path signalling (IP + 4G, required for police response on some URN policies)

Step 4 — Confirm zone list with ARC

Provide the ARC with:

Information required	Detail
Account number	Assigned by the ARC
Panel type	e.g. Premier Elite 48
Zone list	Zone number, zone name, area
Site address	Full postal address
Keyholder list	Names and phone numbers in priority order
Engineer contact	Wilsons phone number for ARC to call if needed

Most ARCs have an online portal where you submit this information. Some require a paper form.

Step 5 — Test signalling

Arrange a test alarm with the ARC (call them first — do not trigger an unannounced alarm)
Trigger a zone on the panel to generate an alarm signal
Confirm with the ARC that the signal was received with the correct account code and zone information
Restore the panel and confirm the ARC received the restore signal

4. What Happens When an Alarm Triggers

Panel detects alarm → SmartCom sends signal to Texecom Cloud → Texecom Monitor → ARC
ARC operator receives the alarm with zone information and account details
Operator follows the customer's response plan: calls keyholders in sequence, and if no response, contacts police (if police response is contracted)
Panel sends a restore signal when the alarm is cleared

5. After Registration

Signalling tested and confirmed with ARC
Keyholder list confirmed with customer
ARC account number recorded in the job file
Customer informed of the ARC name and how monitoring works
Customer given the ARC's phone number for false alarm cancellation