Wintex Programming Software

Purpose

This document covers the Texecom Wintex UDL software — what it is, how to connect to a panel, and how to use it effectively for commissioning and servicing. Wintex is the primary tool for programming Texecom Premier Elite panels at depth.

What Is Wintex?

Wintex (sometimes called Wintex UDL) is Texecom's Windows-based software for programming and configuring Premier Elite alarm panels. It provides full access to every panel setting — far more than is accessible from the keypad alone.

Wintex is the primary programming tool for any non-trivial installation. Use the keypad for basic operation and quick changes on site; use Wintex for full commissioning, detailed zone programming, user setup, and communications configuration.

Wintex is available from the Texecom engineer portal (login required). It is Windows-only — use on a Windows laptop or a Mac running Windows via Bootcamp/Parallels.

Connecting to a Panel

Local Connection (USB)

Use for: On-site commissioning, firmware upgrades, initial setup.

Connect the Texecom USB cable from the panel's USB port to your laptop
Open Wintex → Panel → Connect → USB
Select the correct COM port (Wintex will usually detect it automatically)
Enter the UDL password (or leave blank if not yet set)
Wintex reads the panel configuration — the main programming interface loads

Remote Connection (via SmartCom / Texecom Cloud)

Use for: Remote servicing, diagnostics, configuration changes without attending site.

Open Wintex → Panel → Connect → Remote
Select "Texecom Cloud" as the connection method
Enter the panel's SmartCom serial number or site name
Enter the UDL password
Wintex connects via the Texecom Cloud

Remote connection requires: SmartCom module fitted and online; UDL password set and known; Wilsons' partner portal account authenticated.

Wintex Interface — Key Areas

Panel Setup

Panel Setup → General

Controls fundamental panel behaviour — number of areas, PIN length, entry/exit times, alarm confirmation settings, tamper behaviour, and EN50131 compliance grade.

Set once during commissioning and don't change without reason.

Zones

Zones → Zone 1–168

Each zone is individually configured:

Zone name (displayed on keypad and in logs)
Zone type (Immediate, Entry/Exit, 24hr, etc.)
Zone attributes (double knock, chime, cross zone, etc.)
Area assignment
Response type (audible, silent, fire, PA)

Every zone should have a meaningful name — not "Zone 1", but "Front Door" or "Hallway PIR".

Users

Users → User 1–1000

Add, edit, and delete users — PINs, key fobs, user types, area access. See the User Management guide for full detail.

Outputs

Outputs

Configure panel output behaviour — siren timing, strobe behaviour, relay outputs for door strikes or external devices.

Typical settings:

Bell/siren duration: 15 minutes (as per BS EN 50131)
Strobe: continuous while alarm is active

Communications

Communications

Configure SmartCom/ComIP, UDL passwords, ARC signalling, and remote access. See SmartCom Setup guide for full detail.

Areas

Areas

Define and name areas for multi-area systems. For single-area residential installs, this section is largely default.

Event Log

Event Log → Read Log

Downloads the panel's internal event log. The log records:

All alarm and tamper events (zone, time, date)
Set and unset events (user, time, date)
Engineer access
Power events (mains fail, restore, low battery)
Communication events

Read the event log on every service call. It often reveals the actual cause of a problem that the customer has described inaccurately.

Walk Test Mode

Before leaving a job, run a walk test to confirm every zone is detected by the panel.

Wintex → Diagnostics → Walk Test

Or from the keypad: Menu → Engineer → Walk Test

In walk test mode, triggering a zone causes the panel to acknowledge it. Walk through every zone systematically:

Open and close every door contact
Walk in front of every PIR
Test every window contact

Wintex shows which zones have been tested and which are still pending. Do not leave until all zones are confirmed.

Saving and Loading Panel Configurations

Save a panel's full configuration to a file on your laptop after every commissioning and after any significant changes.

Panel → Save Configuration

Store this file in the customer's folder in Simpro. This is critical: if a panel needs to be replaced, the saved configuration can be loaded into the replacement panel — saving hours of re-programming.

Panel → Load Configuration → Upload to Panel

To load a saved configuration into a panel (new or reset panel).

Wintex Tips

Save templates: For standard residential layouts, save a template configuration with common zone names. Load it as a starting point and adjust for the specific install.

Remote log reading: After any alarm activation call, read the event log remotely before calling the customer back. The log tells you exactly what happened.

Duplicate zones: Wintex allows you to copy a zone's settings to another zone — useful when fitting multiple PIRs with identical configuration.

Common Wintex Issues

Problem	Fix
Wintex won't detect COM port	Try a different USB port; check Device Manager for the Texecom USB device; reinstall the USB driver from the Texecom portal
"Wrong UDL password"	Confirm the UDL password — if unknown, access via USB locally and reset it
Remote connection drops during programming	Check customer's broadband stability; retry — Wintex will resume from last save point
Panel not accepting configuration upload	Confirm panel firmware is compatible with the Wintex version; update Wintex or panel firmware if mismatched
Walk test shows zone as "not tested"	Zone was not triggered — return and test it; do not complete commissioning with untested zones