Texecom Premier Elite — Ricochet Wireless Network Fault Recovery After Firmware Upgrade

Purpose

Re-establish a Texecom Premier Elite Ricochet wireless mesh network following a firmware upgrade or panel restore, where supervision faults appear on all or multiple wireless devices.

Applies to

Texecom Premier Elite panels with Ricochet wireless devices, following:

Firmware upgrade
SmartCom installation
Panel restore

Supervision faults on all wireless devices after such work typically indicate the Ricochet network has not cleanly rebuilt itself — not a fault with individual devices.

Prerequisites

Engineer access code
Wintex PC software (or Premier Elite app if SmartCom is active)
Laptop with USB or IP connection to panel (for Step 2)
Minimum 60 minutes on site if full re-enrolment is required

Step 1 — Full Power Cycle

Before touching any software settings, perform a full power cycle. This resolves the issue in the majority of cases.

Ensure the system is fully disarmed
Remove mains power from the panel
Disconnect the panel battery
Wait a minimum of 60 seconds — this allows all Ricochet devices to fully power down
Reconnect the battery first, then restore mains power
Allow 5–10 minutes for the panel to fully boot and the Ricochet network to rebuild

The Ricochet mesh requires all nodes to restart together in order to renegotiate routes. A cold start often resolves supervision faults without any further intervention.

Step 2 — Force Ricochet Network Rebuild via Wintex

If supervision faults persist after the power cycle, force a network rebuild from within the panel software.

Connect to the panel using Wintex (or via the Premier Elite app if SmartCom is active)
Navigate to Wireless Setup
Locate the Reset Ricochet Network or Rebuild Network option (may appear as Re-learn Network on some firmware versions)
Confirm the rebuild and allow 10–15 minutes for the mesh to fully re-establish

This triggers all enrolled devices to re-announce themselves on the mesh without deleting their programming. No devices need to be re-enrolled at this stage.

Step 3 — Walk Test & Signal Check

After the network rebuild, verify all devices are communicating correctly before leaving site.

Put the panel into Walk Test mode
Trigger each wireless device in turn
Check the signal strength reading for each device
Any device showing weak signal or failing to register should be deleted and re-enrolled individually

Targeting only the problem devices avoids a full re-enrolment of the system and saves significant time on site.

Step 4 — Full Delete and Re-Add (Last Resort)

Only proceed to this step if Steps 1–3 have not resolved the supervision faults. A full wireless device wipe and re-enrolment may be required if the firmware upgrade has left the wireless module in an unrecoverable state.

Allow approximately 15–30 minutes depending on the number of enrolled devices.

Additional Checks

Confirm the firmware version upgraded from and to — certain version combinations had known Ricochet stability issues
Check the Ricochet module (if plug-in type) is fully and correctly seated in the panel following any work
Confirm the SmartCom installation did not disturb the wireless comms module during fitting
If the wireless keypad had to be deleted and re-paired during the upgrade, treat other supervision faults with the same caution — the network may simply need time to stabilise

Summary

Step	Action	Notes
1	Full power cycle	Resolves majority of cases — try first
2	Wintex network rebuild	No devices lost — non-destructive
3	Walk test & targeted re-enrol	Fix only problem devices
4	Full delete & re-add	Last resort only