Premier Elite Connect — Customer App Setup

Purpose

This document covers how to set up the Premier Elite Connect app for a customer — creating their account, connecting the panel, and confirming remote arm/disarm and notifications work before leaving the job.

Premier Elite Connect is the customer-facing Texecom app. It allows the customer to arm and disarm their system remotely, receive push notifications on alarm events, and check the system status from anywhere.

Requirements

For the Premier Elite Connect app to work, the panel must have a SmartCom (or ComIP) communication module fitted and connected to the internet.

• SmartCom: Connects via the customer's broadband router (Ethernet). Provides remote access and cloud connectivity.
• ComIP: Older module — Ethernet connection, compatible with Premier Elite Connect but with fewer features than SmartCom.
• Without a communication module: Remote access is not possible. The app cannot connect.

If the panel doesn't have a SmartCom fitted, it needs to be quoted and fitted before the app can be set up.

What Premier Elite Connect Does

• Remote arm/disarm — the customer can set and unset their system from their phone
• Push notifications — alerts for alarm activation, tamper, power fault, and other panel events
• System status — shows whether the system is set, unset, or in alarm
• Area control — if the panel has multiple areas, each can be controlled independently
• Event history — shows a log of recent activity

Step 1 — SmartCom Setup (If Not Already Done)

If the SmartCom is being set up for the first time:

1. Fit the SmartCom module to the panel PCB (see SmartCom Setup guide)
2. Connect the SmartCom's Ethernet port to the customer's router via a Cat5/6 cable
3. The SmartCom will obtain an IP address via DHCP automatically
4. In Wintex: Communications → SmartCom → Enable and confirm the SmartCom status shows "Connected"
5. Note the SmartCom's UDL password and device serial number — needed for app registration

Step 2 — Customer Creates a Texecom Cloud Account

1. The customer downloads Premier Elite Connect from the App Store or Google Play
2. Open the app → Register
3. Enter a name, email address, and create a password
4. Verify the email address (a verification link is sent)
5. Account is created

Step 3 — Add the Panel to the Account

1. In the app: tap Add System
2. Scan the QR code on the SmartCom module (found on the SmartCom PCB label, or displayed in Wintex under SmartCom settings)
3. Alternatively, enter the SmartCom serial number manually
4. Enter the UDL password for the panel (set during commissioning in Wintex — Communications → UDL Password)
5. Give the system a name (e.g. "Home" or the customer's address)
6. The panel is connected and system status appears

Step 4 — Confirm Remote Arm/Disarm Works

1. Ensure the panel is unset (disarmed)
2. In the app, tap Set — the system should arm via the app
3. Confirm the panel keypad shows the system as set
4. Tap Unset in the app
5. Confirm the system disarms

Note: Depending on system configuration, the customer may need to enter their PIN in the app to disarm. Confirm whether the customer prefers PIN confirmation or one-tap disarm.

Step 5 — Configure Push Notifications

Notifications are enabled by default once the panel is connected. Confirm:

1. The app is allowed to send notifications on the customer's phone:

   • iPhone: Settings → Premier Elite Connect → Notifications → Allow Notifications
   • Android: Settings → Apps → Premier Elite Connect → Notifications → Enable

2. Test a notification: trigger a tamper (open a detector cover briefly) while unset — the app should notify

Step 6 — Multiple Users

Additional users can be added via the app:

1. In the app: System → Users → Add User
2. Enter the new user's email address
3. Select their access level (arm/disarm only, or full control)
4. They receive an invitation email and create their own account
5. Once accepted, they can control the system from their own phone

Each user logs in with their own account — they do not share the primary user's credentials.

Handover — What to Tell the Customer

1. Show them the status screen — green = unset, red = set, orange = part set
2. Demonstrate remote arm — set the system from the app, show the keypad change
3. Demonstrate remote disarm — unset via app
4. Test a notification — trigger the tamper and confirm the alert arrives
5. Show the event log — explain they can see recent system activity
6. Explain the PIN requirement — if configured, they'll need their PIN to disarm remotely (intentional security)
7. Add a second user if needed — invite a partner or family member before leaving

Common Issues

Related Documents

• Initial Setup Procedure
• SmartCom & Remote Signalling Setup
• User Management