Texecom Premier Elite — Annual Maintenance Procedure & Checklist

Purpose

This document covers the Wilsons Systems standard annual service procedure for Texecom Premier Elite intruder alarm systems. It defines what is inspected, tested, and recorded on every service visit, and provides the checklist used to generate the service report issued to the customer.

Standards

Minimum service frequency:

• Unmonitored systems: annually
• ARC-monitored / police response systems: every 6 months

Before the Visit

• Confirm date/time with customer — they need to be present (access codes, walk test)
• Check Simpro for any open faults or notes from previous visits
• Check SmartCom portal for any outstanding firmware updates
• Bring: multimeter, walk test card, spare 12V 7Ah battery (common replacement), spare CR123 / AA batteries for wireless devices

Procedure

1. Notify ARC before testing

If the system is monitored, call the ARC before starting and place the system on test. Failure to do this will generate a false police response.

ARC number — on the system documentation / SmartCom portal

Give: customer name, site address, expected test duration (typically 1 hour).

2. Enter engineer mode

Log into engineer menu using the engineer code. If the engineer code is unknown, refer to Reset & Default — Procedure 2.

3. Visual inspection — panel

• Panel enclosure secure, screwed to wall, lid tamper engaged
• No moisture ingress or condensation inside enclosure
• No signs of physical damage or tampering
• Battery condition — inspect for swelling, leakage, corrosion on terminals
• All wiring terminals seated, no loose cables
• Panel date and time correct

4. Visual inspection — all devices

Walk the entire system and inspect every device:

• All PIR detector housings secure, no cracks or damage
• All door/window contacts intact, magnets aligned, gaps correct
• All keypads clean, display working, backlit
• External bell box — secure on wall, lid tamper engaged, no weather damage, no wasp/insect nests
• Internal sounder — secure, no damage
• SmartCom — LED status normal, no fault lights
• All cable runs visible — no damage, chafing, or interference from other trades

5. Walk test — all zones

Enter walk test mode from the engineer menu and test every zone individually:

Engineer Menu → Walk Test

• Every zone triggers and is identified correctly on the keypad
• Zone names/descriptions match the physical device location
• No zones showing as missing, faulted, or in tamper before testing begins

Record any zones that fail to trigger or show unexpected behaviour.

6. Entry and exit delay timing

• Exit delay: time from arming to detectors activating — confirm matches programmed setting
• Entry delay: time from triggering entry zone to alarm activating — confirm correct delay before alarm sounds

Test with a stopwatch. Delays should match what the customer expects and what's documented.

7. Part arm test

• Set system to part arm (night mode)
• Confirm perimeter detectors (door/window contacts) are active
• Confirm internal PIRs are bypassed — walk in front of PIRs and confirm no trigger
• Disarm

8. Full alarm test — exterior sounder and strobe

Warn the customer and any neighbours if in a terrace:

• Trigger a full alarm
• External bell box siren sounds correctly
• External strobe activates
• Internal sounder activates
• Alarm self-resets after correct timeout period (typically 10–20 minutes)
• Disarm and reset panel

9. Panic alarm test (if fitted)

• Test PA function on keypad — confirm panel registers panic alarm
• Confirm ARC receives the signal (if monitored)
• Reset

10. Battery test — panel battery

The panel battery should be tested under load, not just at open-circuit voltage:

Method A — Panel diagnostics: Engineer Menu → System Diagnostics → Battery Voltage

• Healthy: 13.2–13.8V float charge (mains on)
• Under load (mains removed): should hold above 11V after 30 seconds

Method B — Multimeter:

• Disconnect mains, measure battery voltage under load

• Below 11V under load: replace battery

• Battery age: replace as a matter of course at 4–5 years regardless of reading

• Battery voltage recorded: ______V

• Battery pass / replace

Standard replacement: 12V 7Ah sealed lead acid (most Premier Elite panels). Confirm capacity from panel installation manual for specific model.

11. Battery test — external bell box

The Odyssey bell box has an internal rechargeable backup battery:

• Disconnect +12V supply to bell box temporarily — bell box should maintain its charge and not trigger
• Reconnect supply
• If bell box fails to hold charge or drops immediately: replace bell box battery

12. Wireless device batteries (64-W and Ricochet systems only)

Check battery status for all enrolled wireless devices:

Engineer Menu → Wireless Devices → [Device] → Battery Status

• All wireless devices showing good battery status
• Any low battery warnings: replace and note device name/type

Common batteries: CR123A (PIRs), AA (contacts), CR2 (various).

13. Event log review

Review the panel event log for the previous 12 months (or since last service):

Engineer Menu → Event Log

• Any recurring fault types noted (zone faults, comms faults, power faults)
• Any tamper events — investigate and record
• Any false alarm triggers — discuss with customer, adjust sensitivity if appropriate
• Unusual patterns (e.g. regular power loss events) flagged to customer

14. SmartCom — comms test and firmware

Firmware update:

• Check current SmartCom firmware version on Texecom Connect portal
• Update to latest firmware if not already on current version

Comms test:

• IP path: SmartCom online, app receiving signals
• GPRS path: confirm backup comms active (check SmartCom portal signal strength)
• If ARC monitored: send test signal to ARC and confirm receipt

15. Texecom Connect app check

• Customer app showing system online
• Customer can arm/disarm via app
• Push notifications working
• App shows correct zone names and system status

16. Customer handover

• Advise customer of any defects found, recommendations, and any items replaced
• Remind customer of their engineer code — they should not know it; if they do, change it now
• Check customer has current user codes
• Confirm next service due date
• Ask customer if they have had any issues since last service

17. Notify ARC — remove from test

Call the ARC to take the system off test. Confirm any signals generated during testing are cleared.

Common Defects & Recommendations

Service Report

Complete this section and issue to the customer with the invoice.

WILSONS SYSTEMS — SECURITY ALARM SERVICE REPORT

TEST RESULTS

DEFECTS AND RECOMMENDATIONS

Priority: Immediate (system impaired) / Advisory (recommended action) / Information (no action required)

CERTIFICATION

This system has been serviced in accordance with BS 9263 and the manufacturer's recommendations.

Related documents

• Reset & Default — engineer code default procedure
• Initial Setup Procedure — recommissioning after full default
• Ricochet Fault Recovery — supervision faults after firmware work