User Management — Texecom Premier Elite

Purpose

This document covers how to add, edit, and remove users on a Texecom Premier Elite panel — PINs, key fob tags, user types, and area access. User management is one of the most common tasks during handover and service visits.

User Structure on Premier Elite

The Premier Elite supports up to 1,000 users (depending on model). Each user has:

• A user number (slot in the system)
• A PIN code (4 or 6 digits — set per system during commissioning)
• Optionally, a tag (Ricochet key fob or proximity token)
• A user type (defines what they can do)
• Area access (which areas of the system they can arm/disarm)

User Types

For most residential installs: The customer gets one Master user (for the householder), and additional User slots for family members.

Adding a New User

Via Wintex

Wintex → Users → Add User

1. Select the user slot (next available number)
2. Enter a name for the user
3. Set the user type
4. Enter the PIN (must match the configured PIN length — 4 or 6 digits)
5. Assign area access (tick which areas the user can arm/disarm)
6. Save

Via the Keypad

Menu → Engineer → Users → Add User

1. Select the next available user slot
2. Enter the new PIN
3. Confirm PIN
4. Set user type and area access
5. Confirm

Editing a User's PIN

Via Wintex

Wintex → Users → select user → change PIN field → Save

Via the Keypad (Master User)

A Master user can change their own PIN and any standard user's PIN:

Menu → User → Change PIN → enter current PIN → enter new PIN → confirm

This can be done by the customer without engineer access — useful when they forget a PIN or want to change it.

Deleting a User

Via Wintex

Wintex → Users → select user → Delete

Via the Keypad

Menu → Engineer → Users → select user → Delete User → confirm

Deleting a user also removes their key fob tag — the tag will no longer operate the system.

Assigning a Key Fob / Tag

Ricochet key fobs and proximity tokens can be assigned to users as an alternative to (or in addition to) a PIN.

Via Wintex

Wintex → Users → select user → Tag → Learn Tag

The system enters tag learning mode. Present the key fob or tag to the keypad reader. The tag serial number is captured and assigned to the user.

Via the Keypad

Menu → Engineer → Users → select user → Tag → Learn

Present the tag to the keypad reader — the reader beeps to confirm.

Each user can only have one tag assigned. If a new tag is learned for a user, the old one is overwritten.

Removing a Key Fob

Wintex → Users → select user → Tag → Delete

Or via keypad: Menu → Engineer → Users → select user → Tag → Delete

Remove fobs immediately when a user leaves (staff turnover, end of tenancy, etc.) to prevent unauthorised access.

Areas and Access

Premier Elite panels can be divided into multiple areas (up to 16 on larger models). Each area is an independently settable section of the system.

When adding a user, tick which areas they should have access to. A cleaner might only access the ground floor area; a manager might have all areas.

PIN Code Length and Duress

PIN length is set during commissioning — 4 or 6 digits. All user PINs must match this length. This is set in: Wintex → Panel Setup → PIN Length

Duress PIN: A modified version of the user's normal PIN that disarms the system but silently sends a duress signal to the monitoring centre. Requires ARC monitoring to be active.

Handover — What to Tell the Customer

1. Give them their Master user number and PIN — confirm they can set and unset the system
2. Show them how to change their PIN from the keypad (User → Change PIN)
3. Explain the difference between their PIN and the engineer code — they should not share the engineer code
4. Add any additional users they need before you leave
5. Assign key fobs if supplied — confirm each fob operates the system before leaving

Common Issues

Related Documents

• Initial Setup Procedure
• Zone Types & Configuration
• Premier Elite Connect — Customer App Setup