AES OPYN — Single Property

System Overview

The AES OPYN is a smart video door intercom answered via the AES Opyn smartphone app. When a visitor presses the call button, the panel sends a live video and audio call to the resident's phone. The resident sees the visitor, speaks to them, and releases the door — all from the app, from anywhere with an internet connection.

Model Variants

Components

• AES OPYN panel
• PoE switch or injector (LAN models) or 12V DC power supply
• Cat5/6 cable (LAN/PoE connection)
• Electric door release (strike or maglock)
• 2-core cable for door release
• Data SIM card (4G models only)

Power

PoE (preferred):

• IEEE 802.3af PoE from a switch or injector
• Cable: minimum 1.0mm² conductor, maximum 8m run
• Max current draw: 300mA
• Wired LAN is always more stable than WiFi — use PoE and LAN where possible

12V DC:

• 12V DC power supply if PoE is not available
• Pure copper cable; locate PSU close to panel

Wiring

Back-EMF suppression on door release:

• DC lock: fit protection diode across lock terminals (cathode to positive)
• AC lock: fit capacitor across lock terminals

Installation Procedure

Step 1 — Mount the panel

• Surface or flush mount at the entrance
• Standard height: approximately 1.5m to lens centre
• Feed cable through from rear

Step 2 — Connect cables

1. Connect Cat5/6 LAN cable to the panel's LAN port (T568B)
2. Connect 2-core door release cable to relay output terminals
3. For 4G models: insert SIM card (data plan required — the panel connects to the AES cloud, not to a phone number)

Step 3 — Power on

• Connect to PoE switch or 12V DC supply
• Allow 60–90 seconds for the panel to boot and connect

App & Cloud Setup

Step 1 — Download the AES Opyn app

Available on iOS (App Store) and Android (Google Play) — search AES Opyn.

Step 2 — Create an account

Register at aesglobalonline.com or directly in the app.

Step 3 — Add the device

1. In the app, tap Add Device
2. Scan the QR code on the rear of the panel, or enter the serial number manually
3. Assign the device to a site (property name)

Step 4 — Configure WiFi (WiFi/IP models)

• Enter the property's WiFi credentials via the app during setup
• LAN connection takes priority over WiFi if both are connected — leave LAN connected where possible

Step 5 — Invite the resident

1. In the app, go to the device settings and tap Invite User
2. Enter the resident's email address
3. Resident receives an email invitation — they download the AES Opyn app, create an account, and accept the invitation
4. Resident now receives video calls when the door button is pressed

Step 6 — Configure keypad codes (if keypad fitted)

• Up to 150 keypad codes can be set
• Codes are managed in the app under device settings
• Useful for cleaners, regular visitors, or as a backup entry method

Door Release

• Resident taps Unlock in the app during or after a call
• Configure release duration in app device settings (typically 3–5 seconds)
• Keypad code entry also triggers the relay if codes are configured

Testing

• Press call button — video call arrives on resident's app
• Two-way audio works
• Video image is clear and correctly exposed
• Resident taps Unlock — door releases and re-locks after correct duration
• Keypad code releases door (if fitted)
• Test from outside WiFi (e.g. on mobile data) to confirm remote answering works

Common Issues

Related Documents

• AES OPYN Multi — Multi-Apartment
• Getting Started — Door Entry & Access Control
• Access Control Installation