SmartCom & Remote Signalling Setup
Purpose
This document covers how to fit and configure the Texecom SmartCom module — the communication module that enables remote access, cloud connectivity, Premier Elite Connect app functionality, and ARC (Alarm Receiving Centre) signalling over IP.
What Is SmartCom?
SmartCom is Texecom's IP communication module for the Premier Elite panel range. It connects the alarm panel to the Texecom Cloud via the customer's broadband router.
SmartCom enables:
- Premier Elite Connect app — remote arm/disarm and push notifications for the customer
- Texecom Cloud — remote access for Wilsons engineers via the partner portal
- ARC IP signalling — alarm signals sent to a monitoring centre over broadband
- Remote firmware upgrades — panel firmware can be updated remotely
- Remote diagnostics — zone status, fault conditions, and logs accessible remotely
SmartCom Variants
| Module | Connectivity |
|---|---|
| SmartCom | Ethernet only — connects via Cat5/6 to the customer's router |
| SmartCom+ (Dual-Path) | Ethernet + 4G cellular backup — if broadband fails, signals route over 4G |
For all new residential installs: SmartCom+ (dual-path) is recommended. It provides resilience if the customer's broadband goes down — the system remains monitored and the customer app continues to work.
Hardware Fitting
- Power off the panel
- Fit the SmartCom module into the designated slot on the Premier Elite PCB (connects via the internal header/connector)
- Connect the Ethernet cable from the SmartCom's RJ45 port to the customer's broadband router
- For SmartCom+: fit the SIM card before powering on
- Power the panel back on
- The SmartCom LEDs will indicate status — solid green = connected
Wintex Configuration
Enable SmartCom
Wintex → Communications → SmartCom → Enable
Confirm the SmartCom is detected — it should show "Connected" in the status field.
UDL Password
The UDL (Uploading/Downloading Link) password is a security credential used by Wintex and the Premier Elite Connect app to authenticate connections to the panel.
Wintex → Communications → UDL → UDL Password
Set a strong password (minimum 6 characters, mix of letters and numbers). Record this in the job notes in Simpro — it is needed whenever Wintex reconnects remotely and for Premier Elite Connect app registration.
Account Code (For ARC Signalling)
If the system is being monitored by an ARC:
Wintex → Communications → Account → Account Code
Enter the account code provided by the monitoring centre. This identifies the customer's system at the ARC.
Signal Routing
If signalling to an ARC:
Wintex → Communications → Routing
Configure which events are signalled (alarm, tamper, fault, restore, set/unset) and the signalling protocol (SIA DC-09 is standard for IP signalling).
Enter the ARC's IP receiver address and port number — provided by the monitoring centre.
Texecom Cloud Registration
After the SmartCom is enabled and connected, register the device in the Texecom partner portal.
- Log in to the Texecom partner portal (texe.com/cloud)
Add Device → Enter serial number(on the SmartCom label)- Assign to the customer's site/account
- The device should appear as online
This gives Wilsons remote access to the panel for diagnostics and remote upgrades.
Confirming SmartCom is Online
On the keypad: Menu → Information → Communications
Shows the current SmartCom status — online/offline, IP address assigned, signal path active.
In Wintex: Connect remotely (not via USB) to confirm the remote connection path is working.
In the Texecom partner portal: Device should show as "Online" within 2–3 minutes of setup.
SmartCom LED Status Guide
| LED behaviour | Meaning |
|---|---|
| Solid green | Connected to Texecom Cloud |
| Slow flash green | Connecting / establishing connection |
| Fast flash green | Communicating (uploading/downloading) |
| Red | Fault — no connection |
| Off | Not powered or not detected by panel |
Dual-Path (SmartCom+) — Cellular Configuration
Wintex → Communications → SmartCom+ → Cellular
- Enable cellular backup
- Set primary path: Ethernet
- Set fallback: Cellular (4G)
SIM cards: The SIM needs data capability only — no voice or SMS needed for IP signalling.
Test the cellular path: Disconnect the Ethernet cable — the SmartCom should switch to cellular within 60 seconds. Reconnect Ethernet and confirm it reverts.
Common Issues
| Problem | Fix |
|---|---|
| SmartCom not detected by panel | Check the internal connector is fully seated; power off and reseat the module |
| SmartCom shows offline in portal | Check Ethernet cable to router; confirm router has internet; SmartCom uses outbound connections — no port forwarding needed |
| UDL connection refused in Wintex | Confirm UDL password matches in Wintex and on the panel; confirm SmartCom is online |
| ARC not receiving signals | Confirm account code, IP receiver address, and port are correct; confirm Ethernet path is working |
| Cellular not activating on failover | Confirm SIM is inserted and activated; confirm cellular is enabled in Wintex |